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Frequently Asked Questions !

Questions that you might have in your mind.

1. How long does the debt collection process take
It depends on the debtor and the situation. Some debts are resolved within days, while others may take weeks or months. We act quickly and keep you updated every step of the way.
2. What are your fees?
We offer competitive, transparent pricing. In many cases, we operate on a “No Collection, No Fee” basis, meaning you only pay when we successfully recover your debt.
3. Is debt collection legal in Australia?
Yes. We operate strictly within Australian Consumer Law and follow the ACCC & ASIC Debt Collection Guidelines to ensure all practices are legal, fair, and professional.
4. Can debt recovery affect a debtor’s credit history?
Yes. In some cases, unpaid debts can be listed with a credit bureau, which may affect the debtor’s credit score. We can advise you on when and how this applies.
5. Do you contact debtors directly?
Yes. We handle all communication with the debtor on your behalf, saving you the stress and protecting your professional relationships.
6. What types of businesses do you work with?
We work with small businesses, corporate companies, landlords, service providers, and anyone struggling with unpaid accounts.
7. What if my debtor is overseas?
We can assist with international debt recovery through our global network of trusted partners.